Australia’s Qantas Airways said on Friday (Mar 13) it would pay out A$105 million (US$74 million) to settle a class action alleging it misled customers and failed to provide ticket refunds for flights cancelled during the COVID-19 pandemic.
The class action on behalf of Australian passengers related to international and domestic flights cancelled by Qantas between 2020 and 2022.
Qantas had provided flight credits instead of cash refunds.
“Under the terms of the settlement agreement, Qantas has agreed to pay A$105 million, with no admission of liability,” the airline said.
The deal is subject to court approval and will see the money to fund cash refunds paid to an administrator in the first half of 2027, Qantas said.
Source : https://www.channelnewsasia.com/world/qantas-airways-refund-flights-cancelled-covid-19-5990601