The Civil Aviation Ministry announces a 10% curtailment of IndiGo flights due to disruptions, with IndiGo CEO Pieter Elbers summoned to the Ministry for an update.
Union Minister of Civil Aviation Ram Mohan Naidu Kinjarapu on Tuesday announced that the government has ordered a curtailment of 10% IndiGo flights amid nationwide disruptions. IndiGo CEO Pieter Elbers was summoned to the Ministry to provide an update, he said.
In a post on X, Kinjarapu said: “During the last week, many passengers faced severe inconvenience due to Indigo’s internal mismanagement of crew rosters, flight schedules and inadequate communication. While the enquiry and necessary actions are underway, another meeting with Indigo’s top management was held to review the stabilisation measures.”
During the last week, many passengers faced severe inconvenience due to Indigo’s internal mismanagement of crew rosters, flight schedules and inadequate communication. While the enquiry and necessary actions are underway, another meeting with Indigo’s top management was held to… pic.twitter.com/yw9jt3dtLR
— Ram Mohan Naidu Kinjarapu (@RamMNK) December 9, 2025
He said IndiGo CEO Pieter Elbers was summoned to the Ministry for an update on the matter. “He confirmed that 100% of the refunds for flights affected till 6th December have been completed. A strict instruction to expedite the completion of the remaining refunds and baggage handover was given,” the minister said.
Following the meeting, Kinjarapu said the government “considers it necessary to curtail the overall Indigo routes, which will help in stabilizing the airline’s operations and lead to reduced cancellations”.
“A curtailment of 10% has been ordered. While abiding with it, Indigo will continue to cover all its destinations as before,” he said.
“Indigo has been instructed to comply with all the directives of the Ministry, including fare capping and passenger convenience measures without any exception,” the minister added.
Meanwhile, the Ministry of Civil Aviation has deputed senior officers to physically visit major airports to assess the on-ground situation arising from the ongoing operational crisis of IndiGo.
In a post on X, they said: “The review covers flight delays or cancellations, congestion levels, queue management, manpower deployment, functioning of airline help desks, baggage clearance, and the status of passenger communication and alternative arrangements.”
The Ministry of Civil Aviation has deputed senior officers to physically visit major airports to assess the on-ground situation arising from the ongoing operational crisis of IndiGo. The review covers flight delays or cancellations, congestion levels, queue management, manpower… pic.twitter.com/P65DqsKZqZ
— MoCA_GoI (@MoCA_GoI) December 9, 2025
“Most assessments have already been completed, with the remaining scheduled over the next 2–3 days. These visits have ensured a comprehensive assessment, and the Ministry is taking necessary steps to stabilise operations and support passengers,” they added.
In the latest video message, Elbers also said that lakhs of customers, whose flights were cancelled or delayed, have already received their full refunds, and the process is ongoing on a daily basis.
“IndiGo is back on its feet, and our operations are stable. Lakhs of customers have received full refunds, and we continue to process them daily. Most of the bags stuck at airports have been delivered to homes. We are addressing every customer need,” he said.
The remarks come after a severe wave of cancellations that continued to rattle air travel through Tuesday, triggering widespread delays and passenger complaints.