Mohammed Siraj publicly called out Air India Express for the 4-hour delay in departure from Guwahati to Hyderabad and the lack of communication regarding it.
India national cricket team fast-bowler Mohammad Siraj on Wednesday night publicly expressed his frustration with Air India Express after a troublesome travel experience with the airline.
In a social-media post, Siraj said his Air India Express flight (IX 2884) from Guwahati to Hyderabad, scheduled to depart at 7.25 pm but failed to take off as planned. He claimed the airline provided no clear explanation despite repeated enquiries, leaving passengers stranded for four hours.
“Air India flight No. IX 2884 from Guwahati to Hyderabad was supposed to depart at 7:25pm, yet there has been no communication from the airline. Even after repeated follow-ups, they’ve only delayed the flight without giving any proper reason. It’s extremely frustrating, and this is the basic expectation of any passenger,” Siraj wrote on X.
“Flight delayed by 4 hours and still no update has left us stranded. Worst airline experience,” Siraj added, cautioning travellers against booking with the carrier unless it “can take a stand.”
Just minutes after Siraj’s post, Air India Express issued a public response on X, apologising to the cricketer for the inconvenience. The airline said the flight had been cancelled “due to unforeseen operational reasons” and assured that its airport staff were assisting all passengers with necessary arrangements.
“We understand how difficult this situation is, and we truly appreciate your patience and understanding,” the airline wrote, adding that it would continue to provide updates and extend all possible support.
