The controversy intensified when Kiran Mazumdar-Shaw quoted the post and suggested introducing a fee to deter misuse. “They should charge an additional Rs 5000 per airport n then they will see how many genuine passengers there are!” she wrote, igniting a storm of mixed reactions.
A viral video circulating on social media has sparked a heated debate about the alleged misuse of airport wheelchair assistance by Indian passengers, leading Biocon founder Kiran Mazumdar-Shaw to weigh in with a sharp response. The footage, originally shared by a Chinese X user, shows a long stretch of passengers seated in wheelchairs being pushed by airport personnel.
🇺🇸🇮🇳美印航線候機大廳，全是坐輪椅的印度人。
因為殘疾旅客可以享受優先登機、全程接送等服務，導致部分航線“殘疾”旅客比例高達 80%。🤔 pic.twitter.com/tQ0F32E55N
— 油爆琵琶拌着面🇨🇳 (@zmx8067) November 13, 2025
The uploader claimed that several passengers travelling on India–US routes were using wheelchair assistance not out of necessity but to access priority boarding and bypass long queues. The post suggested that on certain flights, the number of passengers requesting the service appeared unusually high, allegedly reaching up to 80 percent.
The video gained traction in India after another user reshared it, claiming that nearly 30 percent of travellers on India–US flights were requesting wheelchair support, despite many seemingly being physically fit. The user labelled it a growing ‘scam’ that was affecting genuinely dependent passengers, who rely on the service due to age, disability or medical reasons.
They should charge an additional ₹5000 per airport n then they will see how many genuine passengers there are! https://t.co/U12fJwBTtx
— Kiran Mazumdar-Shaw (@kiranshaw) November 16, 2025
Kiran Mazumdar-Shaw Reacts To Viral Video
