Tata Sons Chairman N Chandrasekaran addressed Air India employees in Gurugram, emphasising the importance of execution during challenging times.
Air India is going through a challenging period, and the focus should be on execution, Tata Sons Chairman N Chandrasekaran told airline employees in a townhall address in Gurugram, advising them to ‘stay grounded in reality’. Addressing employees at a townhall meet at Air India group headquarters in Gurugram, Chandrasekaran said, “Air India has shown great tenacity in dealing with a perfect storm, and we must continue with the same spirit that has been demonstrated.”
Reaffirming the Group’s backing, Chandrasekaran said, “The Tata Group remains committed to Air India Group. The Board is fully supportive and will continue to work closely with the management team.”
“It has been an incredible four years, and Air India Group has reached a critical stage of its transformation. Over 17,000 employees have been hired and onboarded, four airlines have been merged into two, core systems are being modernised, the fleet is expanding, aircraft are undergoing major refurbishment, and our network and operational metrics continue to improve, resulting in a clear improvement in customer experience and Net Promoter Scores,” Chandrasekaran said.
Committed To Build World Class Airline: Chandrasekaran To Employees
Mentioning that they are committed to building a world-class airline, Chandrasekaran said, “Our vision is to connect India to the world, and to establish service standards where there is as much dignity and respect for the passenger in the last row as there is for the passenger in the front row.”
Stressing the airline’s core priorities, Chandrasekaran added, “Safety is of utmost importance for Air India. It is non-negotiable and sits at the centre of every decision we take across operations, engineering, training, and customer experience.”
“While our future is bright and we have laid a solid foundation for our ambition, we are going through a challenging time, the impact of which is most visible in the airline industry.”
“What matters now is staying focused on execution. Our focus should be on what is within our control, where we can improve, be precise on costs, and remain grounded in the reality of the situation,” he added.
