SIA cancelled four flights between Singapore and New York as well as two flights between Frankfurt and the US state.
Singapore Airlines (SIA) was among several Asian carriers that cancelled flights to and from New York as the US state braced for a snowstorm on Friday (Dec 26).
The United States National Weather Service issued a winter storm warning for New York early on Friday, cautioning that heavy snow was expected between 4pm local time on Friday (5am Saturday, Singapore time) to 1pm on Saturday.
According to an SIA travel advisory, these six flights have been cancelled. All times are local:
- SQ23 departing New York (John F Kennedy) for Singapore on Friday at 10.05pm
- SQ24 departing Singapore for New York (John F Kennedy) on Friday at 12.10pm
- SQ25 departing New York (John F Kennedy) for Frankfurt on Friday at 8.15pm
- SQ26 departing Frankfurt for New York (John F Kennedy) on Friday at 8.35am
- SQ21 departing New York (Newark) for Singapore on Saturday at 5.45pm
- SQ22 departing Singapore for New York (Newark) on Saturday at 5.30am
SIA said it will be contacting all affected customers to inform them about the cancellations, adding that other flights might be affected as the situation remains fluid.
“Customers affected by the flight cancellations will be reaccommodated on alternative flights or can seek a full refund of the unused portion of their ticket,” it added.
SIA customers who booked directly with the airline can seek a refund online. Those who made bookings through travel agents or partner airlines were advised to contact them directly for assistance.
New York City’s John F Kennedy and LaGuardia airports, as well as the Newark Liberty International Airport, were among the top four airports with the most cancellations on Friday, according to flight tracking platform FlightAware.
Hong Kong carrier Cathay Pacific announced on Friday that it was waiving rebooking and rerouting charges for flights to and from New York in light of the snowstorm. This applied to the travel period between Thursday and Sunday.
