“I swear to God I need help,” said the man quietly on the other end of the line.
The Ethiopian, who calls himself Mike, said he is being held with 450 others in a building inside Myanmar, along the country’s border with Thailand.
They are among the thousands of people who have been freed from the notorious scam compounds that have thrived on the border for years, in what appears to be the toughest action so far against the industry along the Thai-Myanmar border.
But many of them are now stranded in Myanmar in makeshift camps because the process of assessing them and arranging flights back to their own countries is so slow.
The armed militia groups who are holding them have a very limited capacity to support so many people – more than 7,000. One of them has said they have stopped freeing people from the compounds because they are not being moved to Thailand fast enough.
The BBC understands that conditions in the camps are unsanitary, food barely sufficient, and many of the freed workers, like Mike, are in poor health. He is suffering from panic attacks, after working for a year in a scam centre where he was routinely beaten.
He told us they got two very basic meals a day, there were only two toilets for 450 people, who he said were now relieving themselves wherever they could.
Mike described being invited a year ago to take up what he was promised would be a good job, in Thailand, requiring only good English language and typing skills.
Instead he found himself subjected to a brutal regime, forced to work long hours every day to meet the target for defrauding people online set by his Chinese bosses.
“It was the worst experience of my life. Of course I was beaten. But believe me I have seen a lot worse done to other people.”
Mike is one of an estimated 100,000 people who are believed to have been lured to work in the scam operations along the Thai-Myanmar border, most of them run by Chinese fraud and gambling operatives who have taken advantage of the lawlessness in this part of Myanmar.
Despite horrifying accounts of abuse from those who escaped in the past, thousands still come from parts of the world where good jobs are scarce, enticed by promises of good money.
China, where many of the scam victims come from, has acted to shut down scam operations along its own border with Myanmar, but until this year neither China nor Thailand had done much about the Thai-Myanmar border.
Ariyan, a young man from Bangladesh, has come back to Thailand to try to help 17 friends who are still there. He said he made a promise to himself to do this after his own gruelling escape from one of the most notorious scam centres last October.
He showed us a brief, shaky video of the compound, still under construction in a remote, forested valley, where he was held, and remembers the terrible treatment he and his friends suffered at the hands of their Chinese boss.
“They gave us a target every week, $5,000. If not, they gave us two electric shocks. Or they put us in a dark room, with no windows. But if we earned a lot of money, they were very happy with us.”
Ariyan had to approach men in the Middle East and lure them into transferring funds to fictitious investments. Using AI, the scammers made him appear on the screen to be an attractive young woman, altering his voice as well.
He says he hated doing it. He remembers one man who was willing to sell his wife’s jewellery to fund the fraudulent investment, and wishing he could warn him. But he said the bosses monitored all their calls.
The release of the scam workers started more than two weeks ago after Thailand, under pressure from China and some of its own politicians, cut power and telecommunications links to the compounds on the border.
It limited banking access to the scam bosses and issued arrest warrants for some of the militia leaders who had been protecting the business.
That hit the business, but it also hit the ordinary Karen people who live nearby even harder, putting pressure on the militia commanders to show willingness in ending the abuses in the scam centres. They began helping those trying to escape, and completely evacuating some compounds.
The camp Mike is housed in is now being guarded by the Democratic Karen Benevolent Army, DKBA, a breakaway insurgent faction of the ethnic Karen community.
Until recently, it was protecting the many scam compounds which have sprung up in its territory. You can see them easily as you drive along the Moei River which divides the two countries – unlikely expanses of new buildings over in war-torn Karen State contrasting with the rural landscape on the Thai side of the border.
Thailand insists it is moving as fast as it can to process the former scam workers and get them home.
A group of 260 freed workers were brought over the Moei River on a raft earlier this month. And around 621 Chinese nationals were flown straight back to China with a police escort on chartered planes. Otherwise, the movement of freed workers to Thailand seems to have stalled.
The problem is that they are from many different countries, some of which are doing little to help get their people home. Around 130 of the first 260 who came over are from Ethiopia, which does not have an embassy in Bangkok.
The BBC has been told that some other African countries will only fly their people home if someone else pays. Most of the freed workers have nothing; even their passports were withheld by the compound bosses.
Thailand fears bringing over thousands of people it will then have to look after indefinitely. It also wants to screen them to find out which are genuine victims of human trafficking and which may have committed criminal acts, but does not have the capacity to do this with such a large group of people.
Different ministries and agencies, including the army, are involved in managing this problem, and have to agree who does what. It does not help that several senior police and immigration officers have been transferred over their alleged involvement in the scam business.
“If this issue is not resolved, then we will not stop working on it – we must work seriously,” said Thai Prime Minister Paetongtarn Shinawatra on Tuesday in Bangkok. But she was referring to the wider problem of the scam business, not the growing humanitarian crisis among the freed workers.
“Unfortunately, it seems we’re in a bit of a standstill,” says Judah Tana, an Australian who runs an NGO which has for years been helping the victims of trafficking in the scam centres.
“We are hearing distressing information about the lack of sanitation and toilets. Many of the 260 who already came were screened for TB and tested positive. We are hearing from those who are still inside that people are coughing up blood. They are very happy that they have been liberated from the scam compounds, but our worry is that we’re not engaging fast enough.”
Thailand now seems ready to bring over one group of 94 Indonesians, as their embassy has been pushing for their release for several days and has booked flights to Indonesia for them.
