Air India has issued a statement regarding a third-party passenger system disruption at London’s Heathrow Airport, warning passengers of potential delays in the check-in process.
New Delhi: The Delhi Airport on Saturday issued an advisory for international passengers after a cyberattack on a third-party service provider affecting check-in and boarding systems at major European airports.
The advisory asked passengers to contact their airlines for updates.
“Due to cyberattacks impacting European airports, including London Heathrow, Europe-bound flights to and from Delhi Airport may experience some disruptions. Passengers are advised to contact their respective airlines for the latest flight updates,” the advisory read.
Delhi Airport issues advisory, “Due to cyberattacks impacting European airports, including London Heathrow, Europe-bound flights to and from Delhi Airport may experience some disruptions. Passengers are advised to contact their respective airlines for the latest flight updates” pic.twitter.com/UgXwmMIQSf
— ANI (@ANI) September 20, 2025
Air India on Saturday also issued a travel advisory due to the cyberattack.
Air India has issued a statement regarding a third-party passenger system disruption at London’s Heathrow Airport, warning passengers of potential delays in the check-in process.
According to the airline’s tweet, ground teams in London are working to minimise inconvenience.
In an update posted on X, Air India said, “A third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience. Passengers flying with us from London today are advised to complete their web check-in before arriving at the airport to help ensure a smooth experience.”
A third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience.
Passengers flying with us from London today are advised to complete their web check-in before…
— Air India (@airindia) September 20, 2025
The advisory came as flights at major European airports, including Brussels, London Heathrow and Berlin, faced delays and cancellations after a cyberattack targeted a single service provider responsible for check-in and boarding systems.
Brussels Airport confirmed that the attack late Friday night had forced automated systems offline, leaving only manual check-in and boarding possible.
“There was a cyberattack on Friday night, 19 September, against the service provider for the check-in and boarding systems affecting several European airports, including Brussels Airport,” the airport said in a statement.
